FAQ HOTEL LA SUITE KOBE HARBORLAND

All rooms have an ocean view.

All of the rooms have terraces. Their placement and size depends on the room type. Please contact us for details.

Please see the room descriptions for details.

All of the rooms are non-smoking. If you wish to smoke, please inform us in advance when you make your reservation. We will place an ashtray on your terrace.

Unfortunately, we do not. If you would like your room to be close beside that of another guest, please consult with us when making your lodging reservation.

The maximum number of guests that can stay in one room is four. It changes depending on the room type, so please confirm this matter when you make your reservation.

You can. All rooms offer free high-speed Internet (wired/wireless).

Blue-ray players are available for rent. Their number is limited, so please speak with us in advance.

Every room has both. There are separate pajama types for men and women.

We offer amenities depending on the age of the child. We do have diapers available on an emergency basis. The children's pajamas are onesizes for children 130-140 cm (4'3''-4'7'') in height.

They are available for free for children ages 0-2. The inventory is limited, so please speak with us in advance.

Children under age 12 (elementary school and below) can sleep with their parents.

Please contact the 24-hour room service. The hotel staff will bring ice to your room.

It depends on the time and room availability, but if the room is available, it is possible to alter the time for an additional fee.

Please contact the hotel concerning changes or cancellations.

Please directly contact the hotel concerning room reservation changes or cancellations.　The cancellation policy for hotels is as follows: ・3 Days Prior: 20% ・2 Days Prior: 50% ・1 Day Prior: 100% ・No-Show (No Cancellation Made): 100% Please note that these fees differ for reservations made through travel agencies. For details, please contact room reservation or your travel agency.

The hotel takes requests for washing, dry cleaning, and pressing. The order reception hours and completion hours are as given below. For other details, please contact room reservation. [Regular] Order Placed Before 10:00 AM　→　Same Day Delivery at 6:00 PM / Order Placed After 10:00 AM　→　Next Day Delivery at 6:00 PM [Express] Order Placed Before 1:00 PM　→　Same Day Delivery at 6:00 PM

Please feel free to make this request of the hotel staff.

Yes. In the package label remarks, please clearly write your room reservation date and the name of the lodger, and address it to the front desk. 7-2 Hatobacho, Chuo-ku, Kobe-shi, Hyogo-ken 650-0042 Hotel La Suite Kobe Harborland Front Desk Phone: 078-371-1111

The elevators located inside the hotel are wheelchair accessible. If you require assistance at any time, please feel free to call a hotel staff member.

There is no closing time in particular. The staff are available 24 hours a day, so you can enter at any time. If you will be arriving after 12:00 AM, we apologize for the inconvenience, but please contact us once to let us know. However, the seaside entrance closes at 11:00 PM, so please use the front entrance.

Visitors to guest rooms are not permitted after 10:00 PM.

Please contact the concierge. We will hear your wishes and make the most suitable suggestions.

Please ask the clerk when you make your reservation.

Please consult with the concierge. We will hear your wishes and make the most suitable suggestions.

Unfortunately, there are no childcare areas in the hotel. We will provide you with babysitter information.

Unfortunately, there is no fitness center in the hotel. We will provide you with information about nearby facilities.

Unfortunately, there are none in the hotel. The front desk will direct you to the nearest convenience store.

Unfortunately, there is no ATM in the hotel. The front desk will direct you to the nearest ATM location.

In order to avoid secondhand smoke, guests who wish to smoke in a public area have been provided ashtrays in the garden on the 2nd floor.

Yes, on the 2nd floor.

Unfortunately, the hotel does not have a breastfeeding room, but there is a diaper changing station in the 2nd floor restroom.

Yes, they are sold at the front desk.

When a lost item is found in the hotel, it is immediately placed in the care of a hotel representative. Please contact Room Reservations. *In order to protect privacy, the hotel will refrain from contacting a guest even when they are known to be the owner of a lost item. Thank you for your understanding.

Including restaurants and the parking lot, pets are strictly forbidden in the hotel. Please contact us for information on a pet hotel near the hotel. However, service dogs are allowed in all rooms.

Check-in is after 3:00 PM. Check-out is until 12:00 PM. *Depending on your lodging plan, these times may vary.

The hotel offers shiatsu massage in guest rooms from 7:00 PM to 4:00 AM. For details, please contact the hotel staff.